Lifeline Crisis Supporters are volunteers that provide support and offer hope to people in their darkest moments. With over 3,500 calls, chat message and texts received from Australians in crisis every day; Lifeline and volunteers like Sonny have never been needed more.
After joining Lifeline three years ago, Sonny has found volunteering to be a powerful way to connect and learn.
“It’s been amazing to volunteer. I’ve learned so much, dealing with a lot of interactions from our help seekers. I’ve met some amazing people through Lifeline. The care framework, the support from my team leader, and also from our in-shift supervisors who look after you when you first start your shift and guide you to help you if there’s any escalations, has just been amazing,” reflects Sonny.